Refund policy
Return and refund policy
- All original artwork sales are final
- Studio Lola does not accept returns or exchanges on original paintings
- Orders may be canceled only before the artwork has shipped
- If artwork arrives damaged, customer must contact Studio Lola within 48 hours
- Required damage photos: artwork, outer box, inner packing materials, shipping label
- Studio Lola will work with the customer to review the issue and begin a carrier/insurance claim if applicable
- Shipping charges may be non-refundable
- Custom commissions, if offered, are final sale and non-refundable once started
- All original artwork is one-of-a-kind and carefully packaged before shipment. Because of the unique nature of original art, all sales are final unless an item arrives damaged in transit.